16 Jan

Assistant Support Engineer

Amber IT Ltd.

Anywhere in bangladesh.

Published On - 17 Dec, 2017


Job description
Ensure technical support to clients according to online ticketing system.

Provide support to clients by answering questions, providing information, making referrals, and assuring appropriate follow up.

Provide onsite technical support if needed.

Logical portion of the handover of connectivity ensuring proper bandwidth and register new devices with the network.

Maintaining NMS and bandwidth usage against requirement.

Network performance monitoring and reporting

Work on shifts and weekends.

Other responsibilities provided by management time to time.
Skill
  • Age 22 to 27 year(s)
  • Working knowledge in FTTX Transmission Network will be an added advantage.
  • Experience in ISP will add an advantage.
  • Should have a constructive approach to problem solving.
  • Strong interpersonal as well as communication skills both in Bengali and English.
  • Need to be a team player.
Education
Diploma or B.Sc. Engineering (CSE / EEE / ETE).
Salary
Negotiable
Experience
1 Year(s)
Deadline
16 Jan
Location
Anywhere in Bangladesh
Job requirements
  • 1 to 3 year(s)
  • The applicants should have experience in the following area(s):
    Network Engineer/Network Administrator, System Engineer (Telecommunication Network), Customer Support, IT System Management
  • The applicants should have experience in the following business area(s):
    ISP, IT Enabled Service
Career Level
Any
Gender
Both

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